Dear online fellas,
Telephoning and making appointments are two inseparable activities in business English. Contacting our business colleague, whether it is due to business needs or just a simple greeting as a relationship enhancer, has always been considered as an effective way to build and keep the business commitment.
How is a Formal and Non Formal Phone Call
English as lingua franca, is a widely used language, especially in international business. The languages used for speaking on the telephone is basically very similar to those of ordinary conversation, but it is limited in a particular manner by the certain situation, that imposes a number of restrictions. Attention may be called to some of the point differences between formal and informal telephone conversations.
Formal telephoning language is used in a business phone call. The most notable difference for a formal level is that it is conducted because the people are taking politeness as the appropriate way to discuss by phone or online media, related to business or other formal subjects.
While Non-formal Phone calls language is commonly used for non-formal situations or relationships. It is used among friendship, family members, less formal discussion, etc.
Another difference is that the formal discussion is very precise and factual, keeping to the point and never straying off into the chit-chatting vagueness. which is found at times in an informal conversation or phone call.
Tips on Conducting A Formal Telephone Conversation
Here are some tips on how to speak in a formal conversation or phone call :
- Speak rather slow and Clear.
- Make sure you listen carefully to other speakers.
- Learn Telephone etiquette ( manners)
- Use propper diction, or the choice of words and expressions.
- Sound enthusiastic.
- Be polite.
- Take notes.
- Say thank you.
Spelling Letters on Telephone
Sometimes we have to spell something over the telephone like an address or a name. native-English speakers often use a special alphabet spelling or use a symbol to say it.
NATO Phonetics Alphabet
A = Alpha
B = Bravo
C = Charlie
D = Delta
E = Echo
F = Foxtrot
G = Golf
H = Hotel
I = India
J = Juliet
K = Kilo
L = Lima
M = Mike
N = November
O = Oscar
P = Papa
Q = Quebec
R = Romeo
S = Sierra
T = Tango
U = Uniform
V = Victor
W = Whiskey
X = X-Ray
Y = Yankee
Z = Zulu
Expressions You can use
Here are some phrases to use if you're having difficulty hearing the other person on the phone :
- " There's a lot of background noise, I can barely hear you "
- I am terribly sorry, but you are breaking up. Could you call back?
- I'm sorry, I'm afraid we are having a poor connection.
- Pardon me, Could you speak louder?
- Do you mind speaking slower, sir/mam?
Formal Busines Phone call
Receiver :
Greeting - Company name- your name - How may I assist you?/ at your service.
Eg. Good Morning, Pro native Training and consultancy, with Phia, at your service .
When you are an operator at a company, there is a standard line to say to receive a phone call. and mentioning the company name is one of the most important thing. Avoid saying the word help and use the word assist more in offering a service or to show that you are ready to help.
Another thing to focus always is ready with paper and pen in hand. Take notes, ask for messages from the caller if the requested person is not available. Repeat or read again the message given by the caller to make sure. and Say Thank you. Be warm and friendly with your tone.
Check on the slide below for your practice in making business phone calls
Remember You are not Good Enough Until You Try
42 comments:
hello mis 🙏
name : tia silviana
student numbers : 0220037
class : kbb pak toha
Hai ! mis phia
Name : Herlanda Alzela / 0220050
Class : Managemen reguler sore F kbb pa toha
Before we call someone in profesional business, can we ask first to be able to call or not? for fear of interfering with his activities.
Muhamad Fajrin Pribadi A/ 0220067/ Management KBB Pa Toha class F
Hello miss
Name : Nissa Aulya
Student number : 0220028
Class : KBB PAK TOHA
Hallo ms Phia
Name : Muhammad Luthfi Fadhillah
Student number : 0220309
Class : Management F KBB Pak Toha
Hallo ms Phia
Name : Annisa Khairunnisa
Student Number : 0220233
Class : Management F KBB Pak Toha
Hi Ms Phiaa
Name : Azharani Tsaqifah
Student Number : 0220125
Class : KBB Pa Toha Class F
Miss Phia always creaative and make a karya
good job
Pokoknya 👍👍👍🤭🤭🙏🙏....
Amazing. She's the one
Thanks for your sharing Ms
Hello miss
Name : Anggi Anugrah
Nim : 0220267
Class : manajemen L
Hello ms.phia
Nama : Bella Salsabila
Nim : 0220100
Kelas : manajemen L
hallo ms phia,
name : yunus
nim : 0220087
class : manajemen L
Good Evening miss
Name: Ervina Nabila Novianti
NIM. : 0220224
Class : L management
Hello miss..
Nama : Bunga Pertiwi
Nim : 0220120
Kelas : L manajemen
Hello miss
Name : Neneng Mahlah
Nim : 0220107
Class : L management
Name : Fitri Handayani
NIM : 0220143
Class : management (L) KBB pa Dendi
Name : Erlinda Dita Pratiwi
NIM : 0220122
Claww : Management (L)
Assalamualaikum Miss, Good evening
Name : Ujang Mupti
SIN (student id number) : 0220162
Class : Manajemen L
Thank you for the material, very clear and easy to understand.
Nama : Dasya bhakti sulung Setiawan
Nim :0220065
Kelas : L manajemen
Hello Mrs..
Name : Popi Nopitasari
NIM : 0220114
Class : L Management
Good Evening Miss..
Nindya Anatasya A
0220149
Suparman 0220153
Hallo mis fhia,
Name : Endang
Nim : 0220156
Class : Management L
Hallo mis
Name : irfan Maulana
Nim : 0220124
Class : management L
Name:Micko Oktaviansyah Sutanto
NIM: 0220280
class: L Management
Hallo miss phia..
Name : Yuda Pratama
Nim : 0220121
Class : Management L
Hello miss
Name : Nazela
Nim : 0220160
Class : L management
Hallo Miss
Name : Nenden Oktavia
Nim : 0220165
Class : manajemen L
Good evening Miss
My name is EMA ROSMAWATI
NIM 0220106
Thanks for your material to night
Good evening Miss
My name is EMA ROSMAWATI
NIM 0220106
Thanks for your material to night
Hallo miss...
Name : Ken Ayu Natasya
Nim : 0220047
Class : L management
Good evening miss
Name: Suci Nurrizkya
Nim: 0220244
Class: L management
Good evening miss
Name : sela nurfitria r
Nim : 0220151
Class : L management
Hello miss
Name : hikmat saepul ramdani
Nim : 0220289
Class : manajemen L
Silmy Awalya
0220116
MANAJEMEN L
Good evening Miss
Name : Laisa Lestari
Nim : 0220066
Class : Manajemen L
Pengin kaya gini saya
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